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How to unlock Emotional Intelligence with supportive thoughts

Martin Probst by Martin Probst
May 18, 2022
in Article, Culture and Engagement, Employee Wellbeing, Learning and Performance
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Practical ways to positively influence the connection between thoughts and emotions.

It is a widespread assumption that our feelings and emotions are steered by external events. How often do we say things such as “Incompetent people make me feel annoyed and frustrated”, or “I’m depressed because I didn’t get the promotion”? This presupposes that somebody or something other than us can directly determine how we feel. However, there is a step in between the external event and our emotional response; our perception of the event, or in other words our thoughts that create an internal representation (emotional state) of what we experience.

“The quality of your thinking determines the quality of your life.”
~  A.R. Bernard

The reality that we experience is largely determined by what we do inside our head; how we think and how we communicate with ourselves. Therefore, it is not necessarily the reality (the external events) that shapes us, but the lens through which our brain views the world that shapes our reality. And this becomes a crucial part in unlocking our Emotional Intelligence.

ABCD Model

Let’s unpack this concept with a model based on the ‘Cognitive Behavioural Therapy’, explaining the process from event to decision.

‘A’ = Activating event | Encompassing an external event that has occurred, a future event that we anticipate occurring, or an internal event in our mind, such as an image, memory, or dream. ‘A’ is often referred to as our ‘trigger’.

‘B’ = Beliefs | Including our thoughts, personal rules, demands we make or expectations we have (of ourselves, the world, other people), and the meaning we attach to external and internal events.

‘C’ = Consequences | Including our emotions, behaviours, and physical sensations that accompany different emotions.

As we already touched on, we generally assume that ‘A’ causes ‘C’ (A: Incompetent people = C: They make me feel annoyed and frustrated).

Interestingly, it is not ‘A’ that causes ‘C’, but rather ‘B’, our beliefs, that cause ‘C’ (B – personal rules, demands, expectations – “I believe that by now they should know how to do their job” = C: Feeling annoyed and frustrated).

Therefore, the time has come for:

‘D’ (Decision making) | Challenging our beliefs and adopt more useful/healthier beliefs that provide us with ‘C’ (positive emotional consequences and constructive behaviours and actions) to achieve our desired outcomes. A more useful belief around ‘never finding suitable staff’ could for example be: “I believe that we must improve our hiring process and ensure we attract more qualified employees to our organisation.”

So, what are thoughts and beliefs? 

Over 60,000 thoughts per day are our constant companion, more intense than the relationship with our best friend. So, we better make sure they are positive and supportive ones! Simply put, thoughts are limiting and/or empowering Questions and/or Statements (often expressed through Beliefs) inside our head.

Our brain works like a Google search engine, and thoughts are where we put our focus and what we look for. Questions we ask ourselves can be limiting/low quality or empowering/high quality, and thus will either limit us in our thinking, actions and results, or empower us with anything we do. When we ask ourselves limiting questions, we ask for example: “Why am I…”, or “Why does everyone always…”. These limiting WHY questions place us into victim mode and justify why we face a particular problem (not to be mistaken for the important ‘WHY = Purpose in life’ questions)

By contrast, when we ask ourselves empowering/high quality questions, we ask for example: “What is good about this situation?”, or “How can I change this situation?” WHAT and HOW questions are of empowering because they provide us with solutions to our challenges. Hence, to harness the power of thoughts, we must ask ourselves high-quality, solution-based questions.

Our beliefs are developed to support what we initially told ourselves during an event, and then we go searching for evidence, or proof, of this belief.  Our personalities, attributes, values and beliefs are shaped when we are fairly young, and unfortunately, we stop updating that information. We go along, without questioning, with what we have absorbed like sponges when we lived with our families, our tribe, our school friends, etc. Unfortunately, most of us stay with these beliefs without questioning them at a later stage. If we want to empower ourselves and unlock our EI to change our life for the better, we need to renew the beliefs that are no longer true.

Connect with your inner CEO

To explain how closely indeed Thoughts and Emotional State are interlinked, we can compare ourselves to a cruise liner and ask the question of who is essentially running the ship? Is it the captain, the ultimate decision-maker and bearer of responsibility on board? Or is it the crew in its entirety that keep the daily operations going? Indeed, it is the combination of both, and if the connection and communication between the two go down, so does creation and our mighty cruise ship might face mutiny.

How can we avoid mutiny within ourselves and others around us? If the captain is the brain of the ship (mental health, conscious mind, IQ) then the crew is the heart of the ship (emotional wellbeing, unconscious mind, EI), then which one is in control of the other? The answer is simple: neither. We must bring what we think and feel in harmony to experience a positive psychological and physiological state. This way, connection and communication go up, and so does creation.

We must understand and appreciate that our thoughts and emotional state are mutually connected, because our physiology creates our psychology, and our psychology creates our physiology. In other words:

  • The way we think, will impact the way we feel; and
  • The way we feel, will impact how we think

“Emotional Intelligence is thinking below the neck and HEART-iculate feelings and emotions aligned with our true authentic self to make smart decisions and achieve win-win solutions.”
~ Martin Probst

I invite you to unlock your Emotional Intelligence by interpreting events in a more positive way, asking yourself more empowering questions, replacing self-judgement with more nurturing and supportive thoughts, and HEARTI-culating more by connecting with others on an emotional level.

“Dare to make a difference”

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Martin Probst

Martin Probst

Learning Professional of the Year | #1 International Bestselling Author | Facilitator, Trainer, Speaker, Mentor & Coach Melbourne, Victoria, Australia My endeavour to make a lasting impact on managers and work teams has brought me to spending well over 20 years travelling the world, studying the field of self-development and human potential. I understand what it means to work in pressured environments and the importance to become the best at what you do. I was awarded LEARNING PROFESSIONAL OF THE YEAR at the 2019 Australian Learning Impact Awards and I am Master Certified in numerous personal transformation modalities, have assisted countless members of middle and upper management to achieve BETTER OUTCOMES through GREATER CONFIDENCE and SMARTER CHOICES. Today, I am directly impacting the lives of many managers in Australia and around the globe through my leadership development books, online training, public speaking events, in-house workshops, and one-on-one coaching. I created our very own PROfound methodology to assist our clients achieve ultimate success through a platform of self-awareness, building effective human dynamics, as well as strong and healthy work relationships that go beyond the nine-to-five demands of the job. Our clients can’t believe how simple and easy these strategies are to learn and apply, and what immediate and profound impact they have on their professional and personal lives.

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